"I wanted to thank you for all
your emails and advice about your safe
tan product.
...as a recent Marketing graduate with
a thorough knowledge of how customer service
should work, you and your company are
the best example I've ever seen of it!!
Quick and detailed responses to emails,
detailed Internet site, fast delivery
of orders, following up with advice and
suggestion emails and a product that fulfils
all it's claims!
I think you and your company need to
be congratulated for such an outstanding
commitment to fully satisfying the customer!
I think a lot of the 'big' companies could
learn a lot from your business and marketing
practices. Although things like responding
to customer emails doesn't seem so difficult,
so many companies don't seem to be able
to do the simplest of things! Great work!
I hope your business is a successful as
it deserves to be!
What's
the difference between the various Safe Tan™ sizes?
Which is the best value?
Safe Tan™ comes in 3 different sizes: 56ml
(2oz), 115ml (4oz) and 230ml (8oz).
The chart below provides a quick price comparison
between the various sizes so you can decide which
is the best size for your own individual needs and
your budget. [Click
here for more details.]
(Note: All orders come with a money
back guarantee, so unless budget is an issue,
the medium and large sizes are the best value for
money and are the most economical way to maintain
your tan).
No. However while we don't have free
product samples, we do understand how
important it is for every customer to be satisfied
with their purchase.
That's why all Safe Tan™ orders
come with our risk free guarantee. If you decide
to try Safe Tan™ and for any reason are unhappy
with the results, you can return the unused portion
and receive a refund.
Our experience is been that people who are genuinely
serious about trying the product are happy to
commit to a purchase - with the confidence of knowing
that they are able to get their money back if unsatisfied.
When you compare the cost
of Safe Tan™ to the cost of a salon spray
tan, the smallest bottle size available (56ml (2 oz)
size) is an ideal purchase to trial or sample the
product at an economical price.
For more details on our guarantee, please click
here.
Why
are your prices in Australian (AUD) dollars, and why
can't you give me prices in my own currency?
Credit Card Payments: Being an Australian
merchant, we only have the facility to accept and
process credit card payments in AUD (Australian)
dollars.
Your credit card provider will automatically convert
the $ AU amount to your local currency when the charge
is processed. If you would like to calculate an approximate
conversion in your local currency, please click
here.
Bank Transfer / Cheque / Money Order Payments:
Due to variable exchange rates, the bank fees incurred
with processing foreign currency payments, and the
fact that foreign currency payments are subject to
a 30 day clearance time, we are unable to accept
foreign currency payments.
All payments by bank transfer, cheque or
money order must therefore be made in Australian (AUD)
dollars.
Accepting payments in AU dollars enables us to maintain
our affordable prices and to be able to provide FREE
worldwide shipping and a high level of customer
service.
What's
included with my order? What about customs charges?
All Safe Tan™ orders include Free
Shipping (Australia and worldwide) and come with our
RISK FREE guarantee.
Each size bottle also comes with a comes
with a variety of Free Bonuses. For details on these
bonuses, please click
here. To order, please click
here.
All of our prices are quoted in AU dollars,
and are inclusive of all applicable taxes.
Please note that we have no control
over customs charges or taxes etc. imposed by government
authorities in individual countries. While our experience
is that most countries* do not impose customs
on goods purchased for personal use, please note that
customs duties or local taxes etc. which may
apply are the responsbility of the recipient.
For further information, please check
with your local customs authority before
ordering to ascertain any applicable rates*, as any
additional fees imposed within your local country
are not refundable.
[* Compared to most countries, the UK
has very particular VAT guidelines. For easy reference,
please click
here to access the UK customs website for further
information.]
Australia orders only: If you require your
order urgently, you may wish to phone us (07 3805
3801) during business hours (Monday - Friday, 9am
- 5 pm) to confirm the despatch date of your order.
How
are orders shipped? And how long will it take to receive
my order?
All of our orders are sent via postal
(airmail) service.
Once your order has been received and
your payment has been authorised or cleared* your
order is dispatched (ex Brisbane, Australia) either
the same business day or next business day.
* [Note: Please note that Australian
payments made via EFT (electronic bank transfer) are
subject to your bank's cut-off time. Payments made
before your bank's cut-off time generally show in
our account the day after payment has been made. Cheques
and money orders are subject to a 7-day clearance
before orders are despatched.]
Australia
Orders: All Australian (Safe Tan™)
orders are shipped FREE** via Express Post (Australia
Post).
Australia Post guarantees Next Business
Day delivery within their Express Post Network.
(I.e. Capital Cities, and including some major
regional centres).
Please allow additional delivery time for areas
not covered within the Express Post Network. Please
click
here for Australia Post Next Business Day
Delivery Network areas.
International
Orders: All International (Safe Tan™)
orders are shipped FREE** via regular international
airmail.
Delivery times will vary according to the country
of destination, however are generally expected
to be between 5 - 10 working days.
If you would like further details, please click
here for a guide to the delivery times to
your country of destination.)
** [Note: We provide FREE shipping for all orders
over AU $ 45. If you are ordering other
items from our store where the total is LESS
than AU $ 45, shipping charges will apply.]
How
will I recognise the charge on my credit card statement?
The charge on your statement will show up under'IMAGINATIVE PRODUCTS, Waterford AU' *,
and will match the amount shown on the sales voucher
and invoice that you will receive with your order.
NOTE:
If you are from outside of Australia,
the AU dollar amount that is charged to
your credit card is automatically converted
to an amount in your local currency by
your credit card provider at the time
of processing.
The details on your
statement should include a notation of
the date the charge was made, the AU dollar
amount charged and the currency conversion
amount into your local currency. You can
reconcile all of these details and the
charge on your credit card statement by
referring to your original credit card
sales voucher that is sent with your order.
If you have specific
questions about exchange rate calculations,
you should contact your credit card provider.
Protection #1: If you're not absolutely
thrilled with the results of your purchase, simply
return
your remaining Safe Tan™ product within 30
days for a courteous and prompt refund - no questions
asked!
Protection #2: Even if
you return your product, your efforts won't be for
nothing. You'll get to keep all of the Free
Bonuses, reports and ebooks as our way of saying
'Thanks'.
Australia
Orders: All Australian (Safe Tan™)
orders are shipped FREE** via Express Post (Australia
Post).
International
Orders: All International (Safe Tan™)
orders are shipped FREE** via regular international
airmail.
To
ensure customer satisfactions, we offer you a 30-Day
