Order Status Information:
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'Not finished'
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This indicates you initiated an order, but either did not complete your transaction, or did not return to the shopping cart after submitting your credit card details*. *(Please note once you have submitted your credit card details and given permission to authorise your payment (even if you exit your browser prematurely), your order stands as a valid order and will be manually converted to 'Processed' status by our accounts department).
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'Queued'
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Your order has been successfully placed and is waiting on receipt of your payment.
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'Processed'
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Your payment details have been received and are waiting on manual processing by our accounts department. Once your payment has been approved, your order will be shipped.
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'Complete'
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Your order has been successfully completed and will now be shipped.
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'Failed'
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Your order is unable to be processed or shipped. Please login to your account and refer to the 'Customer Notes' section of your order / invoice for any further relevant details.
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'Declined'
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Your order has been declined and is unable to be processed or shipped. Please login to your account and refer to the 'Customer Notes' section of your order / invoice for any further relevant details.
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